This is a question many prospects forget to ask. Some designers handle everything themselves; others outsource development, copywriting, or design elements to contractors or offshore teams.

Neither approach is inherently wrong — but you deserve to know who will actually be doing the work, what their qualifications are, and who your point of contact will be if something goes wrong. If the person you’re meeting with is primarily a salesperson and the actual build is handed off to someone you’ve never spoken to, that’s worth understanding before you sign.