A prospective client asked initially for me to update their site as the original site designer was no longer available. “Sure,” I responded. “Send me your updates.”
Their list was minor. “Can you add these 3 photos and captions?”
I began asking questions: “What are you trying to accomplish with your website? Who are you trying to reach? What were you hoping it would do that it’s not?”
This level of probing opened the floodgates. No one had ever asked about their goals. (Hint #1 – Never expect site visitors to show up just because you build a site!) Turns out they had quite a lot of terrific products and not too many buyers as of yet.
Always Conduct Discovery
I dug in on analysis. The site was attractive, but it was very thin on content. Further, there was rarely a call-to-action on most of the site pages. And though their business was not an online model, they had high hopes website traffic would drive phone calls and eventually in-person visits to see the products.
Most importantly the site didn’t reflect the keywords needed to drive traffic to it. None of the site’s current keyword phrases ranked in the top 100 for results, meaning those who looked for the products they offered were never going to find their site. What good is investing in a website that doesn’t generate traffic?
Upon explaining my analysis of the current site’s shortcomings to the prospective client, they immediately approved my proposal to build a new site that would incorporate all those needed keywords, content and images to drive traffic to them.
The new site launched with approx. 30-something pages instead of the prior five pages. Traffic was immediately driven to it by the client’s ongoing Google Ads campaign. It was also immediately indexed by Google, further positioning those all-important keywords at higher rankings.
Over the next 60 days I watched the same keyword phrases go from ranking beyond 100 down to 50, then 40, 30 and lower. At the same time, Google Analytics reflected site traffic increasing dramatically as well as length of time visiting the site.
In the first 60 days, the site had 20 keyword phrases move into the top 10 ranking. And each consecutive month that number increased. Within six months, more than 100 keyword phrases ranked in the top ten in results. Take a look…