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This week’s Good Reads run the gamut from social media to good business practices advice. Happy Labor Day, All!

In The Reporter’s Guide to Customer Experience (What a reporter can teach you about sticking to the basics in customer communication), the reporter takes you through the basics for good customer experience via the Who, What, Where, When, Why, How model.

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In Facebook Isn’t Just For The Young, Justin Lafferty takes a look at a recent report by Pingdom on the makeup of current Facebook users. Surprise! Most are over 35 years old.
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Are you a creativity junkie, wanting to know where to get more of it and where it comes from in the first place? Success Magazine has a fabulous article, Turning Negativity Into Creativity, that discusses the topic extensively, from what to do if you’re in a rut and can’t get the juices flowing to the degrees of creativity based upon your mood.
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Here are 10 Reasons Why Your Social Media Marketing Efforts Aren’t Working–And What You Can Do About It from Forbes. I agree with the writer on almost everything. I think (for me) updating your blog 2-3 times per week is tough. But if you’re creating very short posts of only three or four short paragraphs, this may be quite doable. As you know, my missives to my fans are much longer.
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Pinterest is taking off! Social Media Examiner has a timely post on lots of creative ideas for engaging and growing your fans across ALL platforms using forms of contests on Pinterest.
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SUCCESS Magazine offers 5 Easily Overlooked Tips for Social Media Success that are great for newbies and those who’ve been using social media for awhile. One tip I like in particular is the advice not to go requesting lots of Likes for your fan page before you have a lot of content up. No one wants to visit a seemingly empty page. Get your page in beta with family, friends and employees providing engagement and feedback to your posts. THEN invite your target audience in to join in the fun.
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Are you a grammar junkie? Can’t decide if you should use the postal abbreviation of a state or spell it out in your own blog? Get the answers from Twelve Common Mistakes of AP Style, which helps you match your own writing to commonly accepted journalistic standards.
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If you’ve been scrambling to get it all done before the long weekend (or on any given day), take a look at Forbes’ list of 14 Things You Should Do at the End of Every Work Day. (And, yes, at this story you can find links for another 14 things to do at the start of every day too.)
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And for those of you juggling a home office (and its distractions), Forbes offers up some tips to keep it all in order in How to Succeed at Working From Home.
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For that all-so-needed brain break, take a look at the pictures in this AT&T print campaign for its cell phones. The images (hand painting) are stunning and do exactly what a good print ad should: Make you stop and look.